Refund policy

Thank you for shopping with South Texas Pearls & Crystals! Because our jewelry is carefully inspected and packaged for each customer, all sales are final. We do not accept returns or exchanges.

Please carefully review the product photos, descriptions, measurements, sizes, colors, and other details before placing your order. If you have questions about a product before purchasing, please contact us and we will be happy to help.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible after delivery. Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Lost or Stolen Packages

South Texas Pearls & Crystals is not responsible for packages after the carrier confirms delivery to the shipping address provided at checkout. Please make sure your shipping address is correct and that packages can be received securely.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are not guaranteed and depend on whether the order has already been processed.

By placing an order with South Texas Pearls & Crystals, you acknowledge and agree to this Return & Refund Policy.